This site does not represent our physical inventory. From time to time, we may not have a part in stock. If this is the case, customers will be notified immediately of the anticipated date of shipment. If the delay does not work for the customer, we are open to cancelling the order or changing the shipping method. However, shipping amounts are not waived for this reason. Orders overnighted after receipt are still subject to that fee, etc.
All orders over $99.00 will be shipped with signature conformation. If no one will be home to sign for the package, you will need to contact us to make arrangements prior to shipping. Freight will not be refunded due to the return of a package not being signed for.
Estimated shipping and handling fees are based on the amount of your order. Due to confusion over shipping charges in the past, you will find an estimated shipping cost located in your shopping cart. For the most part this will be the actual cost of shipping; however, there are some oversized parts listed on our site (e.g. bumpers, moldings, step rails, etc.) which cannot be shipped by regular ground shipping. These items will incur additional shipping charges based on their actual dimensions and weight and will be shipped truck freight. Please keep this in mind when ordering larger items. If there is a disrepency in estimated and actual shipping costs, we will contact you with your new shipping total for approval.
We will no longer ship orders to addresses different from the customer's billing address. Due to issues with credit card theft, we will only ship to the billing address of the credit card number given. We apologize for this inconvenience, but this policy change is for the safety and protection of the cardholder. Before an order is shipped, the billing address will be verified. If the address does not match, you will be notified and your order will be cancelled.
Ground shipping takes approximately 2-7 business days to receive, depending on destination. FedEx Ground shipping is available to the 48 Continental United States only. Orders shipped to Alaska and Hawaii will have additional shipping charges. APO orders cannot be shipped ground.
Overnight shipping is available. Overnight and expedited charges are non-refundable for any reason. We keep our freight charges as low as possible through discounted structures with our carriers and we are not eligible for refunds. We cannot be held liable for any unforseen delays. This includes but is not limited to missed connections, weather, and addresses the carrier could not locate. All orders must be received by 2:30 PM PST to ensure next day delivery. Overnight orders placed on Friday and 2-Day orders placed on Thursday will be delivered the following Monday.
Truck Freight (Oversized Items)
Truck freight applies to any oversize item that cannot be shipped via FedEx. In the event that your item is deemed oversized, we will contact you via e-mail with an approximate shipping estimate.
Canada and All International Shipping
International shipments are a case by case basis. When contacted via email, we can provide a quote for shipping to an international location if it is a location and appropriately sized item that our international shipper services.
We are licensed to ship hazardous materials. However, these orders may incur an additional charge not listed in the estimated shipping cost. Hazardous materials carry additional fees from all shipping companies. If this is the case, you will be notified for approval with the correct total.